Riley picks up the calls you miss, books the job on your calendar, and gets emergencies to you in minutes. Day or night.
A homeowner's AC dies and they call you. If it goes to voicemail, they call the next shop.
Nothing changes about how you work. Keep your number. When you can't pick up, Riley does.
Calls you can't get to forward straight to Riley. She greets callers with your company name and sounds like someone who works at your shop.
She gets the name, number, address and the problem, checks your service area, and books a two-hour arrival window on your calendar.
A summary of every call lands in your inbox. Emergencies call your cell and connect you straight to the customer.
This is how a real after-hours call goes, start to finish. On your demo you'll hear her live.
Thanks for calling Desert Air and Plumbing, this is Riley. How can I help you tonight?
Hi, our AC just quit, and it's still 98 degrees in the house.
I'm so sorry, that's miserable in this heat. Is anyone in the home elderly, an infant, or someone with medical needs?
My mom's 81. She lives with us.
Then I'm treating this as urgent. Can I get your name and the best number to reach you?
Dana Ruiz. 520-555-0148.
Thanks, Dana. That's 5-2-0, 5-5-5, 0-1-4-8? And what's the address?
Yes. 4410 East Mesquite Trail, Oro Valley.
Got it. I'm alerting Mike, the owner, right now, and he'll call you within 15 minutes. Until then, keep the blinds closed and get your mom to the coolest room with a fan and water.
Thank you. Seriously.
Riley never quotes repair prices or diagnoses equipment. She gets the facts, gives basic safety steps, and gets the right person on the phone.
Emergency flagged, owner connected at 9:16 PM. Safety steps given. Full transcript and recording in your dashboard.
Diagnostic fee, specials, and financing, said the way you say them. She never guesses at repair costs.
She checks the town before booking, and politely turns away calls you don't cover.
Gas smells, flooding, sparking panels, ceiling leaks. Safety steps first, then straight to you.
Two-hour arrival windows that match how your techs actually run.
Sales pitches and job seekers get a polite message, not your cell phone.
A "What Riley Did" report every month: calls caught, jobs booked, after-hours saves.
Flat monthly pricing. No per-minute charges.
Stop losing jobs to missed calls.
Look as good online as your work does.
Every lead and job in one place.
Riley sounds natural and keeps things short. If a caller asks directly, she tells them she's the company's virtual assistant and gets their info to you. On your demo, you can call her yourself and judge.
No. You keep your number. We set your line to forward calls you don't answer to Riley. It's a five-minute setting with your phone carrier, and we walk you through it.
You get a summary and recording of every call, and we review your calls closely for the first two weeks and adjust her instructions as needed. She never quotes repair prices or diagnoses equipment.
Riley gives basic safety steps (like shutting off the water or getting out if there's a gas smell), gets the caller's name, number and address, then calls your cell and connects you.
About 48 hours after a 20-minute intake call where we learn your prices, service area, hours and what counts as an emergency for your shop.